Privacy policy

Last Updated: 10/06/2026

At Bhavinaya ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, communicate with us, or otherwise use our services.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full name
Email address
Mobile number
Billing address
Shipping address
Payment information (processed securely through authorized payment gateways)
Order and purchase history
Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange shipping and delivery
Provide customer support
Manage returns, exchanges, and refunds
Send order confirmations and shipping updates
Improve our products and website experience
Prevent fraud and unauthorized transactions
Comply with legal and regulatory obligations
Send promotional offers and marketing communications (only where permitted by law)

3. Payment Security

We do not store your complete credit card, debit card, UPI, or banking information on our servers.

Payments are processed through secure third-party payment providers using industry-standard encryption and security protocols.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with:

Shopify (website hosting and e-commerce services)
Payment gateway providers
Courier and shipping partners
Customer support service providers
Legal or regulatory authorities when required by law

While we take reasonable steps to work with reputable service providers and rely on their contractual commitments, privacy policies, and applicable legal obligations, Bhavinaya does not control the independent practices of third-party service providers. We encourage customers to review the privacy policies of such providers to understand how their information is handled.

5. Shopify Services

Our store is powered by Shopify. Shopify may collect and process certain information about your interaction with our store to provide website functionality, payment processing, fraud prevention, security monitoring, analytics, and platform improvements.

For more information about Shopify's privacy practices, please refer to Shopify's Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Maintain shopping cart functionality
Improve website performance
Analyze website traffic
Enhance customer experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you updates regarding:

New product launches
Special offers
Discounts
Promotional campaigns

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

8. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Comply with tax, accounting, and legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, we will securely delete or anonymize it.

10. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where applicable
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

11. Children's Privacy

Our products and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

12. International Data Transfers

Because our website operates through Shopify and other third-party service providers, your information may be processed or stored outside India. We take reasonable measures to ensure appropriate protection of your information.

13. Fraud Prevention and Order Verification

To protect our customers and business, we reserve the right to verify orders, request additional information, refuse service, cancel orders, or limit quantities where fraudulent, suspicious, or unauthorized activity is suspected.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, complaint, controversy, or legal proceeding arising out of or relating to this Privacy Policy, the use of our website, or the collection and processing of personal information shall be subject to the exclusive jurisdiction of the competent courts located in Coimbatore, Tamil Nadu, India.

By using our website and services, you expressly consent to the jurisdiction and venue of such courts.